Policy

Refunds & Returns

We want you to love your Pickle Buddy. If something isn't right, here's exactly what to do — it's simple.

Last updated: September 2025
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All Pickle Buddies orders are fulfilled by Amazon.

This means your return is handled directly through Amazon — the same fast, trusted process you already know. You do not need to contact us to start a return. Simply go to Your Orders on Amazon and follow the steps below.

1 How to Start a Return

Returns are opened and managed entirely through your Amazon account. Follow these steps:

  1. Go to amazon.com and sign in to your account.
  2. Navigate to Returns & Orders (top right corner) and find your Pickle Buddies order.
  3. Click "Return or Replace Items" and select the item you'd like to return.
  4. Choose your reason for the return and select a return method (drop-off or pick-up).
  5. Print or show the QR code at your nearest drop-off location. Done.
Tip: Most returns are approved instantly and refunds are processed within 3–5 business days after Amazon receives the item.

2 Return Window & Eligibility

Amazon's standard return policy applies to all Pickle Buddies orders:

  • Items can be returned within 30 days of delivery for a full refund.
  • Items must be in original condition — unwashed, unmodified, with no damage caused by the buyer.
  • Items sold as a set (e.g. 5-piece packs) must be returned as a complete set.
  • Gift orders can be returned through Amazon's Gift Returns flow — no order number needed.
  • Digital or downloadable items (if any) are non-returnable.

3 Damaged or Defective Items

We take quality seriously. Every Pickle Buddy is inspected before it ships. But if yours arrives damaged, defective, or not as described:

  • You are entitled to a full refund or replacement at no cost to you.
  • Start the return through Amazon — select "Item arrived damaged" or "Defective" as your reason.
  • Amazon typically approves these instantly with no return shipping required.
  • If you have any trouble, contact us directly at info@picklebuddies.shop and we will make it right.

4 Refund Timing

Once Amazon receives your return, refunds are issued to your original payment method:

  • Credit / debit card: 3–5 business days after Amazon processes the return.
  • Amazon gift card balance: Usually within 2–3 hours of return approval.
  • Bank account / ACH: Up to 10 business days depending on your bank.
Amazon will send you an email confirmation when your refund has been issued. If 5 business days have passed and you haven't received it, check your spam folder or contact Amazon Support directly.

5 Orders Placed Directly on picklebuddies.shop

If you placed your order directly through our website (not Amazon), please contact us at info@picklebuddies.shop within 30 days of delivery. Include your order number and a brief description of the issue and we will resolve it promptly.

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Do not initiate a return through Amazon for website orders — those are separate transactions and Amazon cannot process refunds for them.

6 Non-Returnable Items

The following cannot be returned or refunded under any circumstances:

  • Items returned more than 30 days after delivery.
  • Items that have been washed, altered, or visibly used beyond normal inspection.
  • Items damaged due to buyer misuse or improper storage.
  • Wholesale / bulk orders — these are subject to a separate agreement. Contact wholesale@picklebuddies.shop.

Still have a question about your order?

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